Privacy Policy

Last updated: March 2025

Treasures of the Earth (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it when you visit or make a purchase from treasuresoftheearth.com.

1. Information We Collect

When you visit our site or place an order, we may collect:

• Personal identification information — name, email address, phone number, billing and shipping address.
• Payment information — processed securely through our payment provider; we do not store full card details.
• Device and browsing data — IP address, browser type, pages visited, and referring URLs, collected via cookies and analytics tools.
• Order history — details of products you have purchased.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations.
• Respond to your enquiries and provide customer support.
• Send you transactional emails (e.g. shipping updates).
• Send marketing communications, if you have opted in.
• Improve our website, products, and services.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only to the extent necessary to operate our business, including:

• Payment processors (e.g. Stripe, PayPal) to handle transactions securely.
• Shipping carriers to deliver your orders.
• Analytics providers (e.g. Google Analytics) to help us understand site usage.
• Legal authorities where required by law.

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality, such as the shopping cart.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, and reporting requirements. Order records are typically kept for seven years.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (right to be forgotten).
• Withdraw consent to marketing at any time.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at hello@treasuresoftheearth.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All transactions on our site are encrypted using SSL technology.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

Treasures of the Earth
Email: hello@treasuresoftheearth.com